Support for Publisher Content


Your instructor may decide to use publisher-based course materials, assignments and tests in your online class. Publishers offer their own comprehensive technical support for these products. If your instructor is unable to assist you, we've provided contact information below for your convenience.

If you are unsure about whether or not to purchase an access code for a publisher website, please reach out to your instructor directly. Access codes can not always be returned or refunded.


McGraw Hill
McGraw Hill’s support site will allow you to contact them by chat, phone and email. There is also a FAQ page.

Website: http://www.connectstudentsuccess.com/
FAQ Page: http://mheducation.force.com/CXGCustomerSupport
Phone: 800-331-5094

Hours of Support (Central Time)
Sunday: 12:00 pm - 11:00 pm
Monday – Thursday: 8:00 am - 11:00 pm
Friday: 8:00 am - 6:00 pm
Saturday: 10:00 am - 4:00 pm

Pearson Cengage /Aplia
This support site will allow you to reach out via chat and through a help request submission form.
Website: https://www.aplia.com/support/
FAQ page: https://www.aplia.com/support/student_faq.jsp

Hours of Support (Eastern Time)
Monday – Thursday: 8:30am to 9:00pm
Friday: 8:30am to 6:00pm

Wiley Plus
Wiley Plus offers an FAQ area, video tutorials, a searchable knowledge base and live chat.
Website: http://wileyplus.custhelp.com/app/home

Hours of Support (Eastern Time)
Monday - Friday: 24 Hours

Saturday and Sunday: 4:00pm - 11:59pm

MacMillan Education
MacMillan Education’s support site will allow you to reach out via phone, live chat and through a help request submission form.
Website: http://www.macmillanhighered.com/Catalog/support.aspx
Phone Number: 800-936-6899

Hours of Support (Eastern Time)
Available 24/7

WebAssign
The WebAssign support site will allow you to reach out via phone and through a help request submission form. They also offer a comprehensive FAQ area.
Website: https://webassign.com/support/student-support/
Phone Number: 800-955-8275
FAQ Site: https://webassign.com/support/student-support/faq/

Hours of Support (Eastern Time)
Monday-Thursday: 9am-10pm
Friday: 9am-8pm
Saturday: 9am-5pm
Sunday: 11am-8pm